
At McDonald’s Thailand, we truly believe that our people are the heart of our success. Whether working at the front counter or behind the scenes, every team member plays a vital role in delivering an exceptional McDonald’s experience to our customers.
That’s why we place great importance on creating a positive Employee Experience (EX) — because when our people are happy, cared for, and feel valued, those experiences naturally translate into genuine Customer Experience (CX) that leaves a lasting impression.
With more than 6,000 employees nationwide, we are committed to building a shared understanding and moving forward together.
At the core of this journey are our Our Values — Serve, Inclusion, Integrity, Community, and Family — guiding principles that shape how we work and grow together every day.
These values are the foundation that connects all McDonald's employees. They build a strong culture and empower us to deliver "happiness from the heart" to our customers continuously, with every meal, every day. Because when our people are happy… our customers can truly feel it too.
• Research and deeply understand customer behaviors, motivations, and touchpoints across digital channels.
• Analyze customer insights to identify pain points and opportunities for improving the customer journey.
• Design and plan comprehensive Customer Journey Maps covering all stages: Awareness, Consideration, Purchase, Retention, and Advocacy.
• Collaborate with the Digital Marketing team to define strategies and campaigns relevant to each phase of the customer journey.
• Identify and recommend necessary tools and technologies to enhance customer experience (e.g., CRM, Marketing Automation, Personalization tools).
• Coordinate with relevant teams such as Content, Social Media, Performance Marketing, CRM, UX/UI, and IT to ensure consistent communication and customer experience across all channels.
• Define Key Performance Indicators (KPIs) for each stage of the customer journey.
• Monitor and analyze the performance of the customer journey using data from various sources (e.g., Google Analytics, CRM data, Social Media Insights).
• Identify areas for improvement and propose solutions to enhance efficiency and ROI of digital marketing efforts.
• Regularly present progress and results to the Digital Marketing Manager.
• Work collaboratively with national and regional marketing teams (if applicable) to ensure customer journey strategies align with the overall brand vision.
• Continuously stay updated on new trends and technologies related to Customer Experience, Digital Marketing, and related fields.
Qualifications:
• Bachelor's degree or higher in Marketing, Communications, Business Administration, or a related field.
• 6 years of experience in a Brand Manager, Marketing Manager, Customer Experience, Digital Marketing role, or a similar capacity. Experience with Customer Journey or CRM is highly preferred.
• Profound understanding of Consumer Behavior and the Digital Marketing Ecosystem.
• Strong analytical skills with the ability to translate data insights into actionable strategies.
• Excellent communication and presentation skills in both Thai and English.
• Ability to work effectively in a team and collaborate cross-functionally.
• Creative, observant, and eager to learn new things.
• Experience with Marketing Automation, CRM, or Analytics Platforms is a plus.
สนใจงานโทรติดต่อ: 📞 063-209-9467, 093-578-0592
For more information, please contact: 📞 063-209-9467, 093-578-0592
• Identify and secure high-potential locations for new branch expansion, including commercial buildings, leased spaces within shopping centers, or other suitable areas.
• Conduct thorough market research to understand competition, consumer behavior, and demographic factors in target areas.
• Build and maintain strong relationships with landlords, real estate brokers, and developers.
• Perform preliminary site inspections and evaluations, including analyzing business potential, accessibility, facilities, and legal constraints.
• Coordinate with relevant internal teams, such as operations, design, and legal, to assess the feasibility and suitability of sites.
• Prepare site evaluation reports and recommendations for management presentation.
• Lead negotiations for lease agreements or property purchases with landlords/developers to secure the best possible terms for the company.
• Understand and analyze various contracts to identify risks and opportunities.
• Collaborate with the legal team to ensure contracts are legally sound and beneficial to the company.
• Execute deal closing and prepare all related documentation.
• Monitor the progress of site acquisition projects from initiation through approval.
• Coordinate internal and external stakeholders to ensure a smooth and timely process.
• Address and resolve any issues or obstacles that may arise during the process.
• Analyze market data and site information to support decision-making.
• Prepare regular progress reports and present insightful data to management.
Qualifications:
• Bachelor's degree or higher in Real Estate, Marketing, Business Administration, Law, or a related field.
• At least 5-10 years of experience in Site Acquisition, Business Development, Real Estate, or a similar role. Experience in retail, quick-service restaurants (QSR), or businesses with extensive branch expansion will be highly advantageous.
• Exceptional negotiation and persuasion skills, with a proven ability to close deals and secure beneficial agreements for the organization.
• Strong understanding of laws and regulations related to property leasing/purchase.
• Ability to conduct market analysis and evaluate location potential.
• Established network with landlords, real estate brokers, and developers.
• Excellent communication and presentation skills in both Thai and English.
• Ability to work under pressure and manage multiple projects simultaneously.
• Willingness and ability to travel frequently for site visits.
สนใจงานโทรติดต่อ: 📞 063-209-9467, 093-578-0592
For more information, please contact: 📞 063-209-9467, 093-578-0592
Key Responsibilities:
o Greet customers with a warm smile and enthusiasm.
o Provide accurate and complete information about products, services, promotions, or answer customer inquiries.
o Recommend and suggest items that suit customer needs.
o Maintain the tidiness and cleanliness of common areas and the store premises.
o Provide various forms of assistance to customers, such as queue management, helping locate products, or other appropriate services.
o Assist customers in case of issues or escalate matters to the store manager/relevant personnel.
o Engage with customers in a friendly and approachable manner to foster a welcoming and warm atmosphere.
o Listen to customer feedback and suggestions to improve services.
Qualifications:
• Education: Bachelor's degree
• Experience: Fresh graduates are welcome, or candidates with work experience of service.
• Analytical Skills: Strong analytical and problem-solving skills.
• Leadership Potential: Enthusiastic, possess leadership qualities, and can perform well under pressure.
• Communication: Excellent communication and presentation skills in both Thai and English.
• Teamwork: Ability to work effectively in a team and be open to diverse perspectives.
• Flexibility: Eager to learn new things, adaptable to change, and willing to travel or relocate to different branches/provinces.
• Motivation: Highly motivated and committed to a career path in management.
** The assignment of work locations will be determined solely by the company. **
• Thoroughly understand and interpret McDonald's Corporation's (parent company) design guidelines and construction standards.
• Apply these guidelines to the design of new restaurants and renovation projects in Thailand, adapting to local context and constraints.
• Review and approve external design plans to ensure compliance with brand standards.
• Collaborate with business development and operations teams to develop restaurant design concepts that meet business needs and enhance customer experience.
• Produce layouts, floor plans, 3D renderings, and necessary technical drawings for construction.
• Select materials, colors, furniture, lighting, and other design elements in accordance with brand specifications.
• Work closely with architects, contractors, suppliers, and other internal and external stakeholders to ensure designs are implemented correctly.
• Oversee the design process from initial concept to store opening, ensuring projects are completed on schedule and within budget.
• Address and resolve design-related issues that may arise during construction or operation.
• Conduct regular site visits to assess construction progress and design-related quality.
• Ensure that construction and interior fit-out strictly adhere to McDonald's rigorous design specifications.
• Compile and maintain all relevant design documentation.
Qualifications:
• Education: Bachelor's degree or higher in Architecture
• Experience: At least 5 years of experience in retail design, commercial interior design, or a related role. Experience with a QSR (Quick Service Restaurant) brand or international franchise will be highly advantageous.
• Guideline Expertise: Deep understanding and experience working with Brand Guidelines, Corporate Identity (CI), or Design Standards set by a corporate parent company.
• Software Proficiency: Proficient in design software such as AutoCAD, SketchUp, Photoshop, Illustrator, and other 3D rendering programs.
• Material Knowledge: Good knowledge of construction materials, furniture, and lighting systems.
• Communication Skills: Excellent communication and presentation skills in both Thai and English.
• Problem-Solving: Ability to solve immediate problems and work effectively under pressure.
• Attention to Detail: High attention to detail and ability to manage multiple projects simultaneously.
• Travel: Willingness to travel frequently for site visits and inspections.
สนใจงานโทรติดต่อ: 📞 063-209-9467, 093-578-0592
For more information, please contact: 📞 063-209-9467, 093-578-0592
• Initiate and develop quality assurance strategies aligned with the organization's goals and vision.
• Design, improve, and comprehensively manage the Quality Management System (QMS) (e.g., ISO 9001, HACCP, GMP, or industry-specific food standards).
• Review and update quality system documentation, SOPs, and Work Instructions to ensure effectiveness and relevance.
• Plan, scope, and lead internal quality audits systematically.
• Lead the coordination and preparation for external audits or regulatory inspections.
• Conduct supplier audits to assess their capability to deliver quality raw materials or services.
• Oversee the Root Cause Analysis for quality issues and non-conformities.
• Lead the definition, tracking, and evaluation of Corrective and Preventive Actions (CAPA) to ensure effective and timely problem resolution.
• Collect and analyze complex quality data from various sources (e.g., defect statistics, customer complaints, audit results).
• Identify trends, recurring problems, and opportunities for improvement.
• Present insightful reports and strategic recommendations to drive continuous quality improvement.
• Act as a quality expert, providing guidance and support to various departments in adhering to quality standards.
• Develop and deliver quality training programs for employees.
• Collaborate closely with senior management and departmental managers to ensure quality policies and objectives are supported and implemented.
• Continuously monitor new regulations and industry-specific quality requirements.
Qualifications:
• Education: Bachelor's degree or higher in Science (e.g., Chemistry, Biology), Engineering (e.g., Industrial, Food), Food Technology or a related field.
• Experience: At least 5 years of experience in Quality Assurance or Quality Management. Experience in a senior or leadership role is highly preferred.
• Quality System Expertise: In-depth knowledge and practical experience in designing, developing, and maintaining Quality Management Systems such as ISO 9001 (essential), HACCP, GMP, FSSC 22000, or other standards relevant to the organization's industry.
• Auditing Skills: Experience and/or certification as an Internal Auditor or Lead Auditor.
• Analytical Skills: Excellent analytical skills for complex data, systematic problem-solving, and decision-making.
• Leadership Skills: Strong leadership qualities, coaching and mentoring skills, and ability to work effectively with teams and collaborate cross-functionally.
• Communication: Outstanding communication and presentation skills in both Thai and English (especially for businesses with international contacts).
• Commitment: Highly responsible, honest, and committed to maintaining and enhancing quality standards.
• Conduct internal audits at restaurants and the head office to assess operational, financial, and compliance controls
• Prepare audit programs, execute fieldwork, and document audit findings
• Identify areas of risk, control weaknesses, and recommend practical improvements
• Work closely with Operations, Finance, Supply Chain, HR, and other departments to ensure audit observations are addressed
• Support special audits or investigations as assigned by management
• Prepare clear and concise audit reports for management review
• Follow up on corrective actions and monitor implementation status
• Assist in the development and enhancement of internal audit standards and procedures
________________________________________
Qualifications:
• Bachelor's degree in Accounting, Finance, Business Administration, or related field
• At least 3–5 years of experience in internal audit, external audit, or internal control
• Strong analytical, communication, and problem-solving skills
• Knowledge of internal control frameworks and risk assessment methodologies
• Ability to travel to restaurant branches nationwide (as needed)
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Knowledge of data analytics or audit tools is an advantage
• Good command of English (spoken and written)
สนใจงานโทรติดต่อ: 📞 063-209-9467, 093-578-0592
For more information, please contact: 📞 063-209-9467, 093-578-0592
• Perform regular inspections, maintenance, and repairs of electrical systems, air conditioning, plumbing, kitchen equipment, and lighting within assigned branches
• Respond to maintenance requests and resolve issues in a timely manner
• Conduct preventive maintenance visits as scheduled
• Coordinate with operations teams and contractors for major repair work
• Record maintenance activities and report repair status to the team
• Ensure all tools and equipment are in working condition and well-maintained
________________________________________
Qualifications:
• Vocational Certificate or Diploma in Electrical, Mechanical, Electronics, or related fields
• At least 3 years of experience in maintenance work, preferably in restaurants or buildings
• Basic knowledge of electrical systems, plumbing, air conditioning, and kitchen equipment
• Valid driver's license (car or motorcycle) and ability to travel to branches as required
• Responsible, reliable, and a good team player
สนใจงานโทรติดต่อ: 📞 063-209-9467, 093-578-0592
For more information, please contact: 📞 063-209-9467, 093-578-0592
• Maintain, inspect, and repair air conditioning systems in retail branches, including wall-mounted, ceiling-mounted, cassette, and VRV/VRF systems
• Troubleshoot issues such as lack of cooling, water leakage, strange noises, or electrical faults
• Perform scheduled aircon cleaning and record maintenance logs
• Check thermostat systems and adjust settings for optimal performance
• Coordinate with operations teams or contractors for major aircon repairs
• Document and report all maintenance and repair activities
________________________________________
Qualifications:
• Vocational Certificate or Diploma in Electrical, Air Conditioning, or related field
• Minimum 3 years of experience in air conditioning repair or installation
• Knowledge of electrical systems and aircon control circuits
• Valid driver's license (car or motorcycle) and willingness to travel
• Responsible, hardworking, and trustworthy
สนใจงานโทรติดต่อ: 📞 063-209-9467, 093-578-0592
For more information, please contact: 📞 063-209-9467, 093-578-0592
Responsibilities:
• Record and reconcile revenue transactions from stores, customers, or delivery platforms
• Issue tax invoices and follow up on customer payments
• Reconcile bank statements with daily sales reports
• Monitor overdue accounts and prepare AR aging reports
• Coordinate with internal teams for unmatched transactions
________________________________________
2. Account Payable (AP)
Responsibilities:
• Verify vendor documents including invoices, purchase orders, and delivery notes
• Record AP transactions into the accounting system
• Prepare payment documents according to the payment cycle
• Reconcile vendor balances and follow up on tax invoices
• Coordinate with purchasing, operations, and suppliers
________________________________________
3. Cost Accounting
Responsibilities:
• Record and analyze product/raw material costs across store locations
• Validate inventory data from POS/ERP systems
• Analyze actual vs. standard costs and prepare cost variance reports
• Support procurement and cost planning teams with data
• Assist in cost-related data for monthly financial closing
________________________________________
General Qualifications:
• Bachelor's degree in Accounting or a related field
• 3 years of experience in a relevant accounting function (AR, AP, or Cost)
• Proficient in Microsoft Excel and accounting systems (e.g., SAP, Oracle, Express, POS)
• Detail-oriented, responsible, and a team player
• Experience in food retail or franchise businesses is an advantage
สนใจงานโทรติดต่อ: 📞 063-209-9467, 093-578-0592
For more information, please contact: 📞 063-209-9467, 093-578-0592
• Lead and manage multiple McDonald's construction and renovation projects simultaneously
• Coordinate with contractors, consultants, architects, engineers, and internal teams (Operations, Legal, IT, etc.)
• Review and approve construction plans, material specifications, and project schedules
• Ensure construction quality aligns with McDonald's brand standards
• Manage project budgets, timelines, and proactively address potential risks
• Conduct regular site visits and quality inspections
• Provide regular project status updates and reports to management
• Oversee project handovers and post-construction evaluations
________________________________________
Qualifications:
• Bachelor's degree or higher in Civil Engineering, Architecture, or related field
• Minimum 7 years' experience in project management or construction, preferably in QSR, retail, or franchise business
• Proven ability to manage multiple projects simultaneously
• Strong knowledge of BOQ, technical drawings, and construction cost control
• Proficient in AutoCAD, MS Project, and Excel
• Excellent coordination, negotiation, and communication skills
• Professional engineering license is a plus
• Able to travel upcountry when required
สนใจงานโทรติดต่อ: 📞 063-209-9467, 093-578-0592
For more information, please contact: 📞 063-209-9467, 093-578-0592
• Plan and manage mass recruitment campaigns for store-level staff across multiple provinces
• Conduct sourcing, screening, and preliminary interviews for front-line positions (e.g., service crew, cashiers, kitchen staff)
• Coordinate and organize walk-in interviews, job fairs, and campus recruitment events in various locations
• Partner with operations and regional managers to forecast manpower needs and hiring priorities
• Maintain candidate pipelines and recruitment databases for continuous hiring
• Collaborate with onboarding, training, and HR operations to ensure smooth hiring and start dates
• Utilize job boards, social media, and internal platforms to attract qualified candidates
• Prepare recruitment reports and analyze hiring effectiveness for future planning
________________________________________
Qualifications:
• Bachelor's degree in Human Resources, Business Administration, or a related field
• Minimum 3 years of direct experience in mass or high-volume recruitment, preferably in QSR, retail, or service businesses
• Strong interpersonal and communication skills
• Ability to travel nationwide for recruitment events and store openings
• Proficient in Microsoft Office and online recruitment tools
• Positive attitude, proactive, detail-oriented, and able to work under pressure
• Experience with employer branding, walk-in setup, and university collaboration is a plus
สนใจงานโทรติดต่อ: 📞 063-209-9467, 093-578-0592
For more information, please contact: 📞 063-209-9467, 093-578-0592