McDonald’s Thailand Privacy Policy
  • Privacy Policy

    McDonald’s respects the User’s privacy rights especially your privacy information. McDonald’s recognized that your expectation is to obtain the highest standard of security in entering into any transections via our Website. Therefore, the User’s information received by McDonald’s will principally be used pursuant to the McDonald’s purpose only. McDonald’s will proceed with rigorous measures and procedures for security purposes to prevent such information from any unauthorized use without obtaining your prior permission.

    The Privacy Policy below governs your McDonald’s account and any information to be clear how McDonald’s using information and the ways in which you can protect your privacy that you provides on this Website.
  • Collection of Personal Information

    McDonald’s collect information to provide better services to all of McDonald’s users, for your convenience and the most useful of services. McDonald’s collect information in the following ways:

    • Information you give us

    McDonald’s services require you to sign up for McDonald’s Account. For conveience to all Users, you have to provide necessary personal information to McDonald’s, such as name, address, postcode, email address or telephone number.

    In case you register the account or redeems rewards, you shall inform additional information to McDonald’s, such as gender, age, preferences, favorites, interests or address for delivery.

    • Device information

    McDonald’s collect device specific information, such as your hardware model, operation system version and mobile network information including telephone number.

    • Log information

    When you use McDonald’s services, McDonald’s will automatically collect and store certain information such as your search queries and details of how you used McDonald’s services.

    • Location information

    McDonald’s may collect and process information about your actual location by various technologies to determine location such as IP address and GPS.


    • Local storage

    McDonald’s may collect and store information including your personal information locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

    • Cookies and Cache File

    “Cookies” are small files of data which are sent to your computer to allow McDonald’s to recognize you as McDonald’s User when you return to the Website using the same computer and Web browser. The system will send a “Session Cookie” to your computer when you logs in to the User’s McDonald’s Account by entering your username and password. These “Cookies” allow McDonald’s to recognize you if you visit multiple pages in the Website during the same session, so that you are not required to re-enter the username and password multiple times. Once when you logs out or closes Web browser, these Session Cookie will expire and no longer have any effect.

    Web browser or mobile applications that you use to connect to the Website or System may keep and store “Cache File” including your personal information. McDonald’s have no control or access to such “Cache File”.
  • How McDonald’s use information

    McDonald’s use the information that McDonald’s collected from all of McDonald’s to provide, maintain, protect and improve of all services of McDonald’s including use the information for statistice analysis or other activites of McDonald’s to improve McDonald’s services or research purposes.

    You have privacy rights over your personal information. McDonald’s will not disclose the information in your account to any third parties other than McDonald’s authorized officers.

    McDonald’s will use your personal information only when necessary, such as name and address for communication, services, public relations or providing information, as well as questionnaires or surveys with respect to the businesses or activities of McDonald’s.

    McDonald’s shall be in no way sell or disclose your personal information to any third party without your prior consent.

    Website and the Application contain Ads and links to other website and that the privacy practices of other sites may differ from those of McDonald’s. You have to reviews privacy policies of such other websites linked from this Website, McDonald’s cannot certify content of procedure announced by such other website and shall hold no responsibility if those websites do not comply with the privacy policies announced by them.

    When you contact McDonald’s, McDonald’s will keep a record of your communication to help solve any issues you might be facing. McDonald’s may use your email address to inform you about McDonald’s services, such as letting you know about upcoming changes or improvements.

    McDonald’s will ask for your consent before using your information for a purpose other than those that are set out in this Privacy Policy.
  • Accessing and Updating/Changing your personal information

    Whenever you use McDonald’s services, you can review your personal information and make update/change to such information as you desire by logging into the User’s McDonald’s Account unless McDonald’s have to keep that information for legitimate business or legal purposes. When updating/changing your personal information, McDonald’s may ask you to verify your identity before McDonald’s can provide on your request.

    McDonald’s may reject your request that are unreasonably repetitive or require disproportionate technical effort, such as developing a new system or fundamentally changing an existing practice, risk the privacy of others, or would be extremely impractical as well as instance, requests concerning information residing on backup systems.

    McDonald’s will provide you access and update/change your personal information for free except where it would require a disproportionate effort. McDonald’s aim to maintain McDonald’s services in a manner that protects information from accidental or malicious destruction. Therefore, after you delete information from McDonald’s services, McDonald’s may not immediately delete residual copies from McDonald’s active servers and may not remove information from McDonald’s backup systems.

    Once your McDonald’s Account is closed, McDonald’s will continue to retain your account information in McDonald’s database, as may be required by laws. This is necessary in order to deter fraud, by ensuring that persons who try to commit account and opening a new account after the old account is closed, personal information will not be used by McDonald’s for any further purposes, not sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by laws.
  • Sharing information

    McDonald’s do not share personal information with companies, organizations and third party except the following circumstances applies:

    • With your consent

    McDonald’s will share personal information with companies, organizations and third party when McDonald’s have received your consent to do so. McDonald’s require opt-in consent for the sharing of any sensitive personal information.


    • For legal reasons

    McDonald’s will share personal information with companies, organization and third party if McDonald’s have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

    - meet any applicable law, regulation, legal process or enforceable governmental request;

    - enforce applicable terms of service, including investigation of potential violations;

    - detect, prevent, or otherwise address fraud, security or technical issues;

    - protect against harm to the rights, property or safety of McDonald’s, our users or the public as required or permitted by law.
  • Changes

    McDonald’s may change or modify this Privacy Policy from time to time. McDonald’s will not reduce your rights under this Privacy Policy. McDonald’s will post any privacy policy changes on this page and if the changes are significant, McDonald’s will provide a more prominent notice in advance. McDonald’s recommendation that you have to review the Privacy Policy every time when you visit, use or redeem rewards from the Website or the Application.
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